Get quick answers to the most common questions about onboarding, compliance, and carrier management.
Descartes MyCarrierPortal is a unique Online Carrier Packet solution. Customers upload their logos, color schemes, legal documents, and select the questions they want to ask freight carriers. Once a customer signs up, they invite carriers to electronically complete an online carrier packet on Descartes MyCarrierPortal. Each carrier is directed to a customized online packet webpage to verify their profile information, agree to contracts, and complete an electronic W9/W8. Notifications are sent to all parties, including the corporate office provided by the FMCSA, once the carrier packet is completed.
Carriers benefit significantly from using MyCarrierPortal. They save time by not repeatedly filling out carrier packets, sending certificates, or dealing with paperwork. Once they complete a main carrier packet, they only need to update it if there are changes to their company. This system improves organization and communication, as carriers can update all their customers simultaneously and have access to all contracts and customer interactions.
The traditional process of setting up a carrier in the transportation industry is time-consuming, averaging 45 minutes. MyCarrierPortal streamlines this process to as little as 5 minutes by automating carrier validation, prequalification, and packet completion. This efficiency is achieved through an intellivite invitation link that carriers can quickly respond to, integrating the packet directly into the TMS.
MyCarrierPortal is customizable, easy-to-use, constantly innovating. We offer unique fraud prevention features and highly sophisticated Carrier Identity, Ongoing Insurance Monitoring and Carrier Onboarding features that are proven to streamline operations and protect our users from fraud.
MyCarrierPortal is less expensive to operate and maintain than developing your own website. It provides expert management of online carrier packets, allowing you to leverage a sophisticated, secure, and efficient system without the hassle of creating and maintaining one yourself.
MyCarrierPortal is committed to safeguarding carrier data through various measures:
Yes, MyCarrierPortal employs strict security measures to protect private information, making it safer than traditional methods of submitting carrier packets.
The Double Brokering feature helps identify unauthorized reassignment of loads. When a shipment is assigned to a carrier, customers can report any suspicious activity, such as receiving communication from a broker they did not contract with. This feature acts as a preventative measure to ensure customers are not unknowingly working with carriers engaging in double brokering.
The completion email is sent to the customer, the person who completed the MyCarrierPortal online carrier packet, and the carrier’s main office as reported on the FMCSA. It notifies all parties that the packet is complete, helping to prevent fraud or identity theft. The email includes the profile questions and answers, along with the attached documents sent to the carrier during the invite process.
The invite email is sent to a carrier a customer wishes to use. It invites the carrier to complete a MyCarrierPortal online carrier packet, ensuring that only desired carriers can submit packets. The email includes a notice from the client and attached documents such as a broker/carrier agreement.
Register for a demo if you haven’t already by visiting www.mycarrierportal.com/request-demo
For integration requests or assistance, email integrations@mycarrierportal.com.What if I want to change my profile questions or add/remove documents?
Simply log in to MyCarrierPortal and update your company’s requirements, including logos, colors, contracts, documents, and carrier questions. You can update carriers who have already completed your packet either by sending them a new invite the next time you use them or by sending an email requesting them to complete another packet immediately.